Frequently Asked Questions

Everything you need to know about your CT Carbon shopping experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring your favorite garment and comparing those dimensions to our chart for the perfect fit.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

Yes, quality and ethics are at our core. We partner with certified suppliers to ensure our fabrics meet high environmental and social responsibility standards.

Can I track my package after it ships?

Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery in real-time.